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Conflict Management (FETAC Level 6)

  • Course Fee: Special Offer price Now only: €249.50
  • Was: €499
  • FETAC Level 6 component Certificate in Conflict Management (E30161).
  • Distance Learning home study course accredited by: FETAC
  • There are no lectures to attend, and all course materials are provided.
  • Students can complete this course within 3 months which is ample time and can start it at any time of the year that is convenient. If students need to extend this period for any reason during or near the end of the course they can request an extension through the college.

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Course Details:

This distance learning programme is designed for people currently working in the community and voluntary sector. It will also be useful to those in a relevant HR department or anybody engaged in mediation. The course provides the knowledge and skills to understand and manage conflict situations, either at work or in group situations. It provides a series of tools and techniques and is very practical in nature. It is suited to any environment where conflict, anger and hostility are encountered either by telephone or in person.

This distance learning, FETAC accredited course means that Students can study flexibly at home, or at any convenient place and time, while gaining a nationally accredited Qualification.

Students receive a comprehensive Course Manual, Assignments, Efficient Studyguide, and unlimited one-to-one Tutor Support for the course duration. The course documentation for this FETAC certified course is detailed and easy to read.

Topics covered include:

  • Types of Organisation
  • Organisation Structure
  • Organisation Culture
  • Change in Organisations
  • Understanding Conflict
  • Conflict Management Styles
  • Knowing Your Conflict Style
  • Dealing with Anger
  • Listening Skills
  • Conflict between Groups
  • The Process of Mediation
  • Mediator Skills
  • Crisis Mediation
  • Introduction to Negotiation
  • Joint Problem Solving
  • Guidelines for Negotiation
  • Problems in Negotiation
  • Group Exercises.

Who should complete this course?

  • People working with teams in the community or voluntary sector or in HR departments.
  • People who need to build skills in negotiation or conflict resolution.
  • People involved working with groups of people e.g. sport, non-for-profit organisations, unions.
  • People who wish to gain a professional, accredited qualification in Conflict Management, and wish to study at their own pace, and in their own time.

Preferred entry level

  • Level 5 Certificate in Community Development or equivalent qualification and / or relevant life and work experience

Special Requirements

  • Learners must have at least three years experience working in  the community or voluntary sector and have had training in conflict management or  relevant work experience.

Programme Entry Requirements

  • If you take this course by distance learning the course material will be posted to you.  You can complete and return assignments/projects which must be typed rather than handwritten either by post or by email.
  • If you take this course by eLearning you will need basic IT skills and have access to broadband.

Progression to further Studies

  • This course leads to a level 6 award on the National Framework of Qualifications.
  • Students who successfully complete this programme may use this Level 6 credit towards the FETAC advanced Certificate in Management programme (Ref. BMANX).

Assessment

  • This course is assessed through Assignments based on topics covered in the course and a Project (which entails completing a case study on a conflict management situation). Students are also expected to complete a personal Learner Journal. All work submitted must be your own work.
  • There is no exam with this course.
  • As part of our quality assurance, student assessment work will be marked by an Internal Assessor, validated by a Verifier with an independent FETAC External Authenticator to complete the process. Click here for more information.

Accreditation

  • Following successful completion you will receive a FETAC Level 6 component Certificate in Conflict Management (E30161).
  • The Further Education and Training Awards Council (FETAC) is the national awarding body for further education and training in Ireland. The Open College is registered with FETAC to offer programmes leading to FETAC awards in the National Framework of Qualifications in Ireland. Click here for details of the National Framework of Qualifications.
  • Click here for more detailed Accreditation information.
  • There is a €85 registration fee payable to include administration, moderation and accreditation.

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Further Study Options:
»Click here to view some further study options.